Patricia Smith joined Mohegan in 2019 as Senior Vice President, Chief People Officer, responsible for creating and overseeing the execution of Mohegan’s global people strategy, propagating a work culture based on the company’s values, and driving PX (people experience – team member engagement and guest satisfaction). In her role, she oversees organizational architecture, policies, and systems focused on optimizing people-centered activities (recruiting, onboarding, compensation & benefits, people operations, performance, people and organizational development, succession, career development, change management, and corporate communications).
Smith comes to Mohegan from The Leading Hotels of the World based in NYC, where she was the Senior Vice President, Organization Development and HR for 10 years. Responsible for the employee experience in The Americas, EMEA, and APAC, she built and led teams that instituted new compensation structures, titling architectures, a learning institute, HCM, performance systems and coached top executives. Designing and presenting summits, she brought leaders together annually from 25 countries raising the bar on leadership capability.
Prior, Smith served as President of The Smith Factor, LLC where she worked with global organizations to build customer service cultures. Earlier in her career, she was the Executive Vice President, HR, at Wyndham International and held various leadership positions at The Walt Disney Company. Smith has a Master’s Degree in Career & HR Development from RIT, and a Bachelor’s Degree in Communications from Rollins College.